1. Introduction

ROI Build (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Statement explains how we collect, use, store, and disclose personal information when you use our website, and any other online presence, and how we use cookies and similar technologies, in accordance with the Privacy Act 2020 (NZ).

“Personal information” means any information about an identifiable individual, as defined in section 6 of the Privacy Act 2020. We may update this statement from time to time, and the current version will always be available on our website. By using our website, you agree to the terms of the current version of this statement.

2. How We Collect your Information

We collect personal information in several ways:

• Directly from you – for example, when you contact us, complete a form, create an account, make a purchase, or subscribe to our communications. This may include your name, contact details, and any other information you choose to provide.
• Automatically – when you visit or use our website, we collect certain technical information using cookies and similar technologies (see Section 3). This may include your IP address, device and browser type, pages visited, and the date, time, and source of your visit.
• From Third Parties – where this is permitted bylaw, we may receive information about you from third parties such as socialmedia platforms, lead generation partners, analytics and advertising providers,and publicly available sources.

Unless otherwise stated, all information you can choose to provide us with is optional. However, we cannot guarantee that we can provide you with any of our services.

3. Cookies and Technical Tracking

Our website uses cookies and similar technologies to help it function properly, to understand how people use it, and to improve our services and marketing.

Cookies are small text files that are stored on your device by your browser. Some cookies are essential for our website to work; others are used for analytics and marketing. Some cookies and similar technologies may collect information such as your IP address, device identifiers, and information about how you interact with our site. We treat this as personal information and handle it in accordance with this statement.

We use the following categories of cookies:

Non‑essential cookies are only activated once you provide consent through our cookie banner. You can change or withdraw your consent at any time by clicking Here, or by adjusting your browser settings.

Declining cookies may impact your ability to view and interact with our website, and our effectiveness in providing a service to you.

We use third‑party providers to provide analytics, performance, and marketing services. These providers may set their own cookies and may store and / or process your information on servers located outside New Zealand. While these providers have their own privacy policies, we take steps to ensure they meet the data protection standards outlined in Section 7 of this statement.

Where we use session recording or similar tools, we configure them to mask or avoid capturing sensitive form fields.

4. Why We Collect and Use your Information

We collect, use, and disclose personal information for purposes including (but not limited to):

• Responding to your enquiries, providing customer support, and communicating with you.
• Providing our products and services and managing our contractual and client relationships.
• Operating, maintaining, and improving our website, digital services, and user experience.
• Conducting analytics, reporting, and measuring the effectiveness of our marketing and communications.
• Sending you news, updates, and marketing communications where you have subscribed or where this is otherwise permitted by law (you can opt out at any time – see Section 10).
• Managing our business operations, including administration, finance, and risk management.
• Complying with our legal and regulatory obligations, and responding to lawful requests from government agencies or regulators.

We only collect and use personal information where it is necessary for our functions and activities, or where you have expressly agreed that we may do so.

5. Disclosure of Your Information

We may disclose personal information to:

• Our employees and contractors where they need the information to perform their duties.
• Service providers who help us operate our business and website, such as website hosting and IT service providers, cloud storage, analytics and marketing providers, payment processors, and professional advisers (for example accountants, lawyers, or auditors).
• Third parties where you have authorised us to do so, or where disclosure is required or permitted by law (for example, to regulators or law enforcement agencies).
• Any person or organisation involved in a business transfer relating to, to the extent permitted by law.

We require our service providers to endeavour to handle personal information in a safe and secure manner and to use it only for the purposes for which it is provided.

6.  Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
If we become aware of a privacy breach that is likely to cause serious harm, we will assess it and, where required, notify the affected individuals and the Office of the Privacy Commissioner.

7. International Data Transfers

Some of our service providers may store or process personal information on servers located outside New Zealand, including (but not limited to) in Australia and the United States.
Where we transfer personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient is subject to privacy protections that, overall, provide comparable safeguards to those in New Zealand, or that other appropriate safeguards are in place to protect your information.

8. Data Retention

Personal information may be retained for the purposes for which it was collected or as required to meet legal obligations (such as tax laws). When personal information is no longer required, we may take steps to remove or de-identify it.

9. Third‑party Links and Content

Our website may contain links to third‑party websites or services, or may embed content from third parties (for example videos, social media feeds, or maps). These third parties may have their own privacy policies and practices, which may be different from ours.
We are not responsible for the privacy practices or content of third‑party websites or services.

10. Your Rights

Under the Privacy Act 2020, you have rights in relation to your personal information, including:

• Access: The right to request a copy of the information we hold about you
• Correction: The right to request that we correct any inaccurate information
• Deletion: The right to request the deletion of your information
• Opt-out: The right to unsubscribe from marketing at any time.

We may need to verify your identity before we can respond to some requests, and we may refuse a request where we are permitted or required to do so by law. If we refuse your request, we will explain why (if lawful to do so).
To exercise any of these rights, please contact our Privacy Officer (see Section 11).

11. Privacy Officer and Contact Details

If you have any questions, requests, or concerns about this Privacy Statement or how we handle personal information, please contact our Privacy Officer:
Attn: Privacy Officer
Email: admin@roibuild.nz
We aim to respond to privacy‑related queries within a reasonable timeframe.
If you are not satisfied with our response to a privacy-related concern, you have the right to contact the Office of the Privacy Commissioner at www.privacy.org.nz.